Sunday, April 24, 2011

Thank You So Much For Coming

Since becoming a customer service representative I have to perform many things that I have never had to do before. True, I once fitted toe shoes and leotards, and sold pasties and g-strings, but today forty years later, from M-F 9-5 its my pleasure to tidy up a business lounge, fill and empty a dishwasher and perform various other tasks similar to a hotel worker - like move furniture, and unlock doors. I was once pushed as a reminder that I must get up when greeting anyone new. So, when entering the Days Inn this weekend I took note of the people working behind the desk, cleaning my room and shuttling my family back and forth to the area's attraction. I found myself wondering if they were like me. If I were more like them, than I realized. As we were leaving the amusement park Saturday night the elderly woman standing at the gate said, "Goodnight, Thank you so much for coming." And I really got it. I really got it.

Monday, April 11, 2011

A Pretty Good Day For A Monday

The CSR Czar was in a great mood this morning in spite of the fact that it was Monday. Her boss had taken the day off and trust me that was enough to make anyone feel cheery. Besides that it had been a great weekend filled with family, fun and food (the Saturday morning wake up call with the hubby wasn't bad either).

Life at the office was starting to fall into place too. Today was officially the Czar's 11th day (but who's counting). There was an all-day meeting in the main board room, which required catering. The boss sternly instructed the receptionist  not to forget to have the frequent club card stamped, of which she promptly forgot to do. "Boss is gonna kill me!" The CSR Czar offered to make the trip to the restaurant to have the card stamped. When she arrived at the restaurant, what happened next surprised and delighted her. When she explained what was needed the manager smiled warmly, "You made the trip all the way over here for this? Next time just give us a call and we'll stamp your card twice the next time." The fine gentleman left with her card only to return with it stamped and had added a few extra for good measure! She stayed to chat a little about the lovely lunch and especially the fantastic cookie tray for a bit and then the Czar was on her way. You see, she thought, as she raced to her car, there is such a thing as awesome customer service and its the backbone of every company.